Department of Labor. The highest-paying jobs are found in local government, general medical and surgical hospitals and at colleges or professional schools. Nancy Wagner is a marketing strategist and speaker who started writing in She writes business plans for startups and established companies and teaches marketing and promotional tactics at local workshops. She holds a B. By Nancy Wagner. What Is a Front Office Lead? Job Duties In the world of the receptionist, the main duties include answering the phone and greeting people who walk into the office.
Skills Receptionists need excellent customer service skills via phone and in person. Training Both secretaries and receptionists should have a high school diploma at a minimum.
Salaries Another difference between secretaries and receptionists is the pay. The job entails organizing and scheduling diaries, itineraries, meetings, schedules, and appointments of a particular official. The secretary works directly under a specific superior or office personnel. Secretaries also have a familiar knowledge of the office routine and immediate needs of their respective superiors.
They often perform additional tasks and responsibilities for the office or their bosses. Since the secretary works in close contact with a superior, a secretary may also be asked to do special or personal tasks by their superiors. Also, they can form a loyalty to their bosses, and their bosses can confide in them with non-professional matters. A secretary is often required to be a high school or college graduate. They are often trained in specialized courses in order to cope with their tasks and responsibilities.
Another person who works at a desk is the receptionist. The receptionist is usually the first person a visitor or a client meets. The job requires greeting and welcoming people or directing them to their destinations in the building. The receptionist also serves as an information booth where people can inquire about the company or the people that work in the building. Unlike the secretary, the receptionist works for the whole building or office and not to a particular superior.
Their tasks are often general and small responsibilities. Depending on the job requirement, they are also responsible for the area or space that they occupy. Since the receptionist is located in a more public area than an office, they are mostly in contact with outsiders and are often required to have a pleasing personality.
Receptionists are often high school or college graduates depending on the qualification needed by the company. Secretaries and receptionists have many similarities like doing clerical jobs, staying and working at a desk, typing, or answering phones. She is also the person who has to attend to the incoming calls and answer to the queries and also to listen to complaints. People desirous of meeting an important person in the organization have to meet this person to get the date and time of the meeting.
When you make a call to any company, the voice you normally hear is that of the receptionist. A receptionist has to attend to all visitors and must have a pleasing personality , a helping attitude and a sweet voice to impress them. She must have telephone etiquette so that she attends all business queries with utmost efficiency and turns casual queries into real customers. It is clear then that there are major differences in the roles, responsibilities and functions of a secretary and a receptionist.
Secretary: An administrative official in an organization who is employed to type letters, keep records, etc. Secretary: A secretary organizes the schedule of her boss, receives and replies to all the mails, order supplies, schedules appointments with her boss, types important letters, etc. Receptionist: A receptionist greets people at the front desk and directs them to different departments depending upon their requirements.
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